COVID-19 Customer Updates
During these unprecedented times, we remain committed to providing you with the best quality products and outstanding customer service. We know you may have questions about your order, so we’ve created this status page to keep you informed on the latest updates about our progress and the impact of COVID-19. Through thick and thin, we’re with you. Thank you for your patience and loyalty during this time.
General COVID-19 information
For the latest information and guidance on the COVID-19 outbreak, please visit:
- World Health Organization (WHO)
- Centers for Disease Control and Prevention (CDC) for US updates
Your local government health department
The latest updates from TeeKoala
To our valued customers,
We understand the ever-changing circumstances surrounding COVID-19 have created uncertainty for everyone worldwide. Along with you, we are closely following the impact of COVID-19 on our community. Our hearts and thoughts go out to each and every one of you.
We recognize you rely on us for products you love. We take that responsibility seriously and are mobilizing quickly to protect the health and safety of our employees in order to serve you. In response to announcements from local governments and health officials, we have encouraged employees who can perform their roles remotely to work from home for the duration of the outbreak.
Additionally, our production facilities uphold immensely high standards for cleanliness and are strictly abiding by new safety guidelines to ensure we take all the right steps. We are implementing additional precautionary measures to safeguard the wellbeing of our crews and community with masks, sanitizer, and increased surface cleaning.
Through this challenging time, we pledge to do our part to be a business you can depend on. We are actively monitoring and assessing the situation in real-time in order to respond as best we can. We encourage you to also stay tuned through trusted channels such as:
World Health Organization (WHO)
Centers for Disease Control and Prevention (CDC) for US updates
Your local government health department
We will also continue to closely monitor the situation with our shipping service providers in order to keep you informed. Should any changes arise, we will be communicating them on this page. We encourage you to regularly check back for updates.
In the meantime, please take care of yourself, your families, and your loved ones. We sincerely appreciate your patience and loyalty as we traverse these difficult times together. We look forward to continuing our best efforts to serve you.
Please be safe.
Team TeeKoala
*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.
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We’re here to help
The TeeKoala team is here for you. If you have any questions or needs, please contact our customer support team.
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